What they’ve said

Client Testimonials
What they’ve said

When we walked through the Capture Document with John, I was blown away by the simplest things we’d let slip over the years.

Business Owner

Having someone else walk thru the business with literally a fresh set of eyes was the best thing I could have done, the team still talk about what a riot it was to do the “No Such Thing as Customer Service” and “Your Aging Customer” follow-up course, we were laughing for days after he “John” left us to implement all the things we’d committed to changing

Resort Owner

I will never look at the person walking through the door to my reception desk the same way. I am taking away so many new tools in by “Backpack”, I actually feel guilty now for all of the other guests who got the “old” version of me!

Team Member, Resort

When we walked through the Capture Document with John, I was blown away by the simplest things we’d let slip over the years.

Business Owner

Having someone else walk thru the business with literally a fresh set of eyes was the best thing I could have done, the team still talk about what a riot it was to do the“No Such Thing as Customer Service” and “Your Aging Customer” follow-up course, we were laughing for days after he “John” left us to implement all the things we’d committed to changing

Resort Owner

I will never look at the person walking through the door to my reception desk the same way. I am taking away so many new tools in by “Backpack”, I actually feel guilty now for all of the other guests who got the “old” version of me!

Team Member, Resort

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